YOU WANT TO RETURN A PURCHASED
If you are not completely satisfied with your purchase you can return it Andrew Morris Golf Limited. You must return the product or products back to us in the original condition including all the packaging, Andrew Morris Golf and designer garment product labels and tags within 10 days of receipt. Upon receipt of the goods to us and after satisfactory inspection we will issue a refund for the goods.
Goods that are returned damaged, soiled or altered may not be accepted and may be sent back to the customer.
Andrew Morris Golf Limited has made every effort to display as accurately as possible the colours of all products that appear on the Andrew Morris Golf Limited website. However, as computer monitors may vary, we cannot guarantee that your monitor's display of any product colour will be completely accurate.
Andrew Morris Golf Limited quality control and check for any faults before they are shipped to customers.
Trying On Shoes - All shoes must be tried on a carpeted surface until you are sure you will keep them. Shoes should be returned unmarked and in their original undamaged shoe box packaging. Shoes that are returned without a box, in a damaged box or with the soles marked may not be accepted, and may be sent back to the customer.
Please note some products are not refundable for hygiene reasons.
Please note that the packaging is considered part of the product.
Andrew Morris Golf Limited is not liable for any shipping costs for any returned goods. The goods are your responsibility and you are under a duty to take reasonable care of the goods while they are in your possession and will be liable for any damage until Andrew Morris Golf Limited receives them back at our dispatch warehouse. It is recommended that you use a shipping method that insures the goods to their full value while in transit.
You should allow up to 10 business days for us to process the refund and for it to appear in your credit card or bank account.
Andrew Morris Golf Limited does not have a facility to return goods directly to a store.
YOU WANT TO CANCEL AN ORDER
If you are based in the EU under the Consumer Protection Distance Selling Regulations 2000, you have the right to cancel your order with Andrew Morris Golf Limited, provided you contact us within 7 business days from the day after you placed the order.
The quickest way to inform Andrew Morris Golf Limited that you wish to cancel an order is to email us using the email address email@example.com making sure you quote the order number, your name, address and contact details.
If you wish to cancel an order you must contact us within 7 days from the purchase date. Orders that are awaiting dispatch and have not left our warehouse could be cancelled prior to shipping if we receive your cancellation notice in time. Orders that have already been shipped can be returned to Andrew Morris Golf Limited under the “Return a Purchase” policy.
YOU RECEIVED FAULTY GOODS
Goods are classified as faulty if they are received in a damaged state. If you have received goods that are faulty, please immediately contact our Customer Care department using the email address indicated below making sure you quote the order number, your name, address and contact details. Please provide a brief description of the fault including photographs if possible. You should also confirm if you want a replacement product or refund. When we receive your email we will advise you accordingly on how to proceed. You should notify us of the faulty goods within 10 days of receipt. You should note that items damaged as a result of wear and tear are not considered faulty.
Where possible, we will repair the faulty goods. If you wish to exchange your purchase, please note we can only replace it for the exact same product in the same size that was originally purchased and subject to availability. A full refund will be applicable if the item cannot be repaired or replaced. Reasonable shipping costs to return the faulty good(s) will also be refunded.
YOU WANT TO EXCHANGE A PURCHASE
To exchange a purchase simply follow the “Return a Purchase” procedure. Assuming satisfactory return of the product a refund will be issued. To obtain the exchange product please go to the Andrew Morris Golf Ltd online store and purchase the desired goods as a new transaction.
YOU RECEIVED THE WRONG GOODS
If you are concerned that the goods you have received are not what you have ordered, please contact our Customer Service department immediately using the email address indicated below making sure you quote the order number, your name, address and contact details. In addition provide details of the goods you have received and the goods you have ordered. You should also confirm if you want a replacement product or refund. When we receive your email we will advise you accordingly on how to proceed. You should notify us within 10 days of receipt of goods.
A refund will only be made to the original payment channel used when purchasing the goods.
CONTACT DETAILS FOR RETURNS
Andrew Morris Golf Limited
Laganview Driving Range
Customer Service Email Address: firstname.lastname@example.org
The above returns policy does not affect your statutory rights.
Had a fitting for a new driver last week prior to making a purchase. Stephen was very knowledgeable and patient working through several drivers and different shafts. Good customer service. I then bought another club after having the opportunity to tr...
Have been a regular shopper on Andrew Morris Golf's website. Fantastic customer service. I am always kept in the loop with where my purchases are with estimated delivery dates. Very easy to deal with. Thanks guys!
Ordered a set of irons online on Monday morning. Arrived on Wednesday in time for my afternoon tee time. Great service
Had been searching for a particular Ping golf bag and couldn't find it anywhere! Saw it on AndrewMorrisGolf's website. I rang and spoke to Ross who confirmed they had the bag in stocl and couldn't believe it when it arrived the next day! Thanks so mu...
I was instore Sunday 13th May looking a new driver. Great customer service by Stephen on helping me find the right club within my budget. Also a big plus that I was able to try several drivers at the driving range before making the purchase.
Brilliant fitting session today with Darren, he talked me through different makers and shafts , I was very impressed with his knowledge and professionalism. He was very helpful and friendly, I would definitely recommend him and the golf shop to anyon...
I was in the shop on Tues 24th April, and attended to by Russell. I just want to compliment him on the excellent customer service provided, from entering the shop to leaving an hour later. He had that rare skill of making the customer feel that their...
Darren who did the fitting was absolutely brilliant. He did such a great job. I brought my fiancée along and he made sure she felt included too. Please pass on my thanks to him. Ordered the Mizuno JPX 900 Forged and looking forward to getting them
Read through pages of costumers reviews before taking the plunge and booking a costom fit online. Being nervous about spending money on my bad golf I didn’t think that I would notice any difference in the 5 different models I hit during my fit . I...
Had an excellent experience at Andrew Morris Golf, I went to have work done on my driver and was greeted by Stephen, welcomed into the store and after I explained what I wanted done he was able to do the work as I waited, as I waited other members of...