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RETURNS & REFUND INFORMATION

IMPORTANT INFORMATION

Customers must make sure that the shipping address they have confirmed is correct as Andrew Morris Golf Limited is unable to redirect orders once they have been dispatched.

Prior to dispatch, Andrew Morris Golf Limited may need to confirm the customer’s details with your credit card issuer as soon as possible.

The delivery time period commence from the moment an order is accepted. Please note this may take longer during our sale periods.

Andrew Morris Golf aims it to ship your purchases as quickly as possible.

 

INSURANCE COVER

Andrew Morris Golf Limited insures each delivery while it is in transit until it arrives at the customer address. A signature for any goods delivered will be necessary. After delivery is signed for, the responsibility for the purchased goods passes to the customer.

If the delivery is a gift order then in that instance the person who signs for the package confirms receipt and is accountable for the goods.

 

DELIVERY RATES

The postal rates and time scales are as follows:

Destination

Delivery Type

Typical Delivery Time

Order Value

Delivery Rate

UK and Ireland

Standard

2-5 Business Days

Above £100

FREE

UK and Ireland

Standard

2-5 Business Days

Under £100

£4.99

Isle of Man, Isle of White, Off Shore Scotland

Standard

2-5 Business Days

All orders

Please call for information

Europe

Standard

5-10 Business Days

All orders

£25.00+

United States

Standard

5-10 Business Days

All orders

Please call for information

Rest of the World

Standard

10 Business Days

All orders

£65.00

 

The rates indicated in the table above for each order irrespective of the number of products within the order.

Delivery of orders within the above time scales is dependent on stock availability.

 

TAXES & DUTIES

Taxes and duties are calculated according to the shipping destination. United Kingdom Valued Added Tax (VAT) will be applied to goods orders and dispatched within theUnited Kingdom, excluding theChannel Islands.

Local VAT (or equivalent) will be applied to all other EU delivery destinations.

The majority of countries are shipped to on a Delivery Duty Paid (DDP) basis. This means that all relevant import taxes and duties are already included in the final price for the goods.

The following is a list of countries that we ship shipped to on a Delivery Duty Paid (DDP) basis:

Australia

Austria

Bahrain

Belgium

Brunei

Bulgaria

Canada

Chile

China

Croatia

Cyprus

CzechRepublic

Denmark

Egypt

Estonia

Finland

France

Germany

Greece

Hungary

India

Ireland

Italy

Japan

Jordan

Kuwait

Latvia

Lithuania

Luxembourg

Malaysia

Malta

Monaco

Netherlands

New Zealand

Norway

Oman

Philippines

Poland

Portugal

Puerto Rico

Romania

Qatar

San Marino

Saudi Arabia

Singapore

Slovakia

Slovenia

South Africa

South Korea

Spain

Sweden

Switzerland

Thailand

United Arab Emirates

United Kingdom

United States

 

 

 

 

 

If a country of destination is selected that is Delivery Duty Unpaid (DDU) then the product prices displayed are exclusive of any applicable taxes and duties including United Kingdom (VAT). As the recipient of the good, you will liable for all import taxes, duties, customs and local sales taxes levied by the country you live in. Payment of the applicable taxes will be necessary to release the products from customs upon arrival.

Andrew Morris Golf Limited is unable to advise the amount of taxes involved so we will seek your confirmation via email prior to the shipping of goods for a DDU order.

 

NOT DELIVERED

If your goods do not arrive within 14 days from date of order please contact our Customer Service Department immediately via email to notarrived@andrewmorrisgolf.com making sure you quote the order number, your name, address and contact details.

 

YOU WANT TO RETURN A PURCHASED ITEM

If you are not completely satisfied with your purchase you can return it Andrew Morris Golf Limited. You must return the product or products back to us in the original condition including all the packaging, Andrew Morris Golf and designer garment product labels and tags within 10 days of receipt. Upon receipt of the goods to us and after satisfactory inspection we will issue a refund for the goods.

Goods that are returned damaged, soiled or altered may not be accepted and may be sent back to the customer.

Andrew Morris Golf Limited has made every effort to display as accurately as possible the colours of all products that appear on the Andrew Morris Golf Limited website. However, as computer monitors may vary, we cannot guarantee that your monitor's display of any product colour will be completely accurate.

Andrew Morris Golf Limited quality control and check for any faults before they are shipped to customers.

Trying On Shoes - All shoes must be tried on a carpeted surface until you are sure you will keep them. Shoes should be returned unmarked and in their original undamaged shoe box packaging. Shoes that are returned without a box, in a damaged box or with the soles marked may not be accepted, and may be sent back to the customer.

Please note some products are not refundable for hygiene reasons.

Please note that the packaging is considered part of the product.

Andrew Morris Golf Limited is not liable for any shipping costs for any returned goods. The goods are your responsibility and you are under a duty to take reasonable care of the goods while they are in your possession and will be liable for any damage until Andrew Morris Golf Limited receives them back at our dispatch warehouse. It is recommended that you use a shipping method that insures the goods to their full value while in transit.

You should allow up to 10 business days for us to process the refund and for it to appear in your credit card or bank account.

Andrew Morris Golf Limited does not have a facility to return goods directly to a store.

 

YOU WANT TO CANCEL AN ORDER

If you are based in the EU under the Consumer Protection Distance Selling Regulations 2000, you have the right to cancel your order with Andrew Morris Golf Limited, provided you contact us within 7 business days from the day after you placed the order.

The quickest and easiest way tot cancel and order is to cancel it via your Andrew Morris Golf account which you can log into via the website. (If you have an account). However, if you have checked out as a guest, the quickest way to inform Andrew Morris Golf Limited that you wish to cancel an order is to email us using the email address customerservice@andrewmorrisgolf.com making sure you quote the order number, your name, address and contact details.

If you wish to cancel an order you must contact us within 7 days from the purchase date. Orders that are awaiting dispatch and have not left our warehouse could be cancelled prior to shipping if we receive your cancellation notice in time. Orders that have already been shipped can be returned to Andrew Morris Golf Limited under the “Return a Purchase” policy.

 

YOU RECEIVED FAULTY GOODS

Goods are classified as faulty if they are received in a damaged state. If you have received goods that are faulty, please immediately contact our Customer Care department using the email address indicated below making sure you quote the order number, your name, address and contact details. Please provide a brief description of the fault including photographs if possible. You should also confirm if you want a replacement product or refund. When we receive your email we will advise you accordingly on how to proceed. You should notify us of the faulty goods within 10 days of receipt. You should note that items damaged as a result of wear and tear are not considered faulty.

Where possible, we will repair the faulty goods. If you wish to exchange your purchase, please note we can only replace it for the exact same product in the same size that was originally purchased and subject to availability. A full refund will be applicable if the item cannot be repaired or replaced. Reasonable shipping costs to return the faulty good(s) will also be refunded.

 

YOU WANT TO EXCHANGE A PURCHASE

To exchange a purchase simply follow the “Return a Purchase” procedure. Assuming satisfactory return of the product a refund will be issued. To obtain the exchange product please go to the Andrew Morris Golf Ltd online store and purchase the desired goods as a new transaction.

 

YOU RECEIVED THE WRONG GOODS

If you are concerned that the goods you have received are not what you have ordered, please contact our Customer Service department immediately using the email address indicated below making sure you quote the order number, your name, address and contact details. In addition provide details of the goods you have received and the goods you have ordered. You should also confirm if you want a replacement product or refund. When we receive your email we will advise you accordingly on how to proceed. You should notify us within 10 days of receipt of goods.

 

REFUND METHOD

A refund will only be made to the original payment channel used when purchasing the goods. Once an order has been refunded, funds will be available to you within 2-7 working days. 

 

CONTACT DETAILS FOR RETURNS

Returns address:

Andrew Morris Golf Limited

Laganview Driving Range

Ballyskeagh Road

Lisburn

BT27 5SY

Northern Ireland

United Kingdom

Customer Service Email Address: customerservice@andrewmorrisgolf.com

 

The above returns policy does not affect your statutory rights.

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